Company Policy

Welcome to RefundPro Funds, Our mission is to provide high-quality, reliable, and transparent services designed to support individuals and businesses in the recovery of funds, resolution of financial disputes, and management of banking-related concerns. We offer a wide range of services, including banking assistance, chargeback and scam recovery, refunds, Financial Dispute Resolution (FDR), Debt Payment Services (DPS), and loan facilitation. This Company Policy outlines the key practices, procedures, and responsibilities governing the use of our services.

1. Our Services

RefundPro Funds offers a variety of services to help individuals and businesses manage and resolve their financial challenges:

  • Banking Services: Providing expert advice and solutions for financial management, account handling, and payment processing.
  • Chargeback Recovery: Assisting clients in disputing unauthorized or erroneous transactions and recovering funds through chargeback claims.
  • Scam Recovery: Helping clients recover funds lost through fraudulent schemes, scams, or other deceptive practices.
  • Refund Services: Facilitating the recovery of funds from merchants, banks, or service providers through formal refund processes.
  • Financial Dispute Resolution (FDR): Offering mediation and dispute resolution services between clients and financial institutions, merchants, or service providers.
  • Debt Payment Services (DPS): Helping clients manage and resolve debt repayment issues, including offering payment plans and debt restructuring.
  • Loan Assistance: Providing guidance and support for obtaining, managing, and repaying personal or business loans.

2. Fees for Services

RefundPro Funds believes in full transparency regarding the fees associated with our services. We will inform you of any applicable fees before we begin providing services or at the end of our service. The fees will vary depending on the nature, complexity, and value of the services provided, including chargebacks, scam recovery, and refund services.

Chargeback Recovery Fees

  • Chargeback recovery fees are determined based on the complexity of the chargeback case and the amount involved. Simple cases may incur lower fees, while more complex disputes may result in higher charges due to the level of investigation and legal support required.
  • Clients will be informed of the specific chargeback fees before any service is initiated. All fees are clearly outlined during the consultation or service agreement process.

Scam Recovery Fees

  • Scam recovery services typically involve a range of investigative and recovery efforts, and fees are calculated based on the difficulty of the case and the resources required to recover lost funds.
  • RefundPro Funds will notify you in advance of any fees related to scam recovery services. In cases where funds cannot be recovered, no fees will be charged, unless previously specified in the service agreement.

Refund Services Fees

  • Refund recovery fees depend on the nature and complexity of the refund request, as well as the amount to be recovered. Some refunds may involve direct negotiations with merchants or financial institutions, which may affect the cost of recovery.
  • Fees will be communicated upfront, ensuring that clients understand the cost structure before any action is taken.

RefundPro Funds reserves the right to adjust our fees as necessary, but any changes will be communicated directly to clients.

3. Client Responsibilities

As a client of RefundProFunds, it is important that you fulfill certain responsibilities to ensure the effective delivery of our services:

  • Accurate and Complete Information: You are required to provide truthful, complete, and accurate information regarding the transactions, disputes, scams, or financial issues related to your case. Providing incomplete or inaccurate information may hinder the success of your claim.
  • Documentation: You must provide any requested documentation, such as transaction receipts, bank statements, communications with merchants or financial institutions, or any other relevant information needed to support your case.
  • Timely Communication: Prompt communication is essential for the smooth progress of any chargeback, scam recovery, or refund claim. Delayed responses or lack of cooperation may negatively impact the resolution process.
  • Payment of Fees: You agree to pay all applicable fees for services rendered, as outlined in our fee structure. Payments must be made in accordance with the agreed-upon terms. If fees are not paid in a timely manner, services may be delayed or suspended.

4. Privacy and Data Protection

RefundProFunds is committed to protecting your personal and financial information. We take data privacy seriously and adhere to the highest standards of data protection in compliance with applicable laws.

For a full overview of how we collect, store, and process your data, please refer to our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined in that policy.

5. Dispute Resolution

RefundProFunds is committed to resolving any disputes or issues you may encounter during the course of using our services. In the event of a dispute, we encourage you to contact us directly at contact@refundprofunds.com. We will make every effort to resolve the matter fairly and efficiently.

If a dispute cannot be resolved through direct communication, we may offer the following alternative dispute resolution options:

  • Mediation: We may engage a neutral third-party mediator to assist in resolving the issue.
  • Arbitration: If mediation is unsuccessful, we may agree to arbitrate the dispute as a final resolution.

RefundProFunds aims to handle all disputes in a professional and timely manner to maintain a positive relationship with our clients.

6. Compliance with Laws and Regulations

RefundProFunds operates in full compliance with all applicable local, national, and international laws and regulations. This includes, but is not limited to:

  • Anti-Money Laundering (AML) practices
  • Know Your Customer (KYC) requirements
  • Data Protection and Privacy Laws, such as the GDPR (for clients in the EU) and other relevant regulations.

By using our services, you agree to comply with all applicable legal and regulatory requirements. You may be required to provide additional documentation to meet regulatory compliance obligations.

7. No Guarantee of Outcome

RefundProFunds will make every reasonable effort to assist in recovering funds, resolving disputes, or facilitating loan applications. However, we cannot guarantee a successful outcome in every case. The success of chargeback claims, scam recovery, refunds, or loans depends on various factors, including but not limited to:

  • The specifics of the chargeback, scam, or refund case
  • The involvement and cooperation of third parties (e.g., banks, merchants, financial institutions)
  • The documentation and evidence provided by the client

RefundProFunds is not liable for any losses or damages resulting from unsuccessful efforts in any of the services provided.

8. Updates to Company Policy

RefundProFunds reserves the right to amend, update, or modify this Company Policy at any time. Any significant changes to this policy will be communicated to you via email or other direct communication methods. The updated policy will be posted on our website, and the "Effective Date" will reflect the most recent version.

9. Contact Information

If you have any questions, concerns, or need further clarification regarding this policy or our services, please contact us contact@refundprofunds.com


By using RefundPro Funds' services, you acknowledge that you have read, understood, and agree to be bound by this Company Policy. We are committed to providing you with professional, effective, and transparent services for chargebacks, scams, refunds, and more.