Privacy Policy

RefundPro Funds value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our services, including banking services, chargeback and scam recovery, refunds, Financial Dispute Resolution (FDR), Debt Payment Services (DPS), and loans. By using our website and services, you agree to the practices outlined in this Privacy Policy.


1. Information We Collect

To provide our services effectively, we may collect the following types of information:

A. Personal Information

  • Identification Information: Name, address, date of birth, and identification numbers.
  • Contact Information: Email address, phone number, and communication preferences.
  • Financial Information: Bank account details, transaction history, credit reports, and other relevant financial data required to process chargebacks, refunds, and loans.
  • Service Usage Information: Interaction data, preferences, and feedback regarding our services.

B. Non-Personal Information

  • Cookies and Tracking Technologies: We may collect non-identifiable information using cookies and other tracking technologies to improve your experience on our website. This can include device information, IP addresses, browser type, and pages visited.

2. How We Use Your Information

RefundPro Funds uses your personal information for the following purposes:

  • Service Provision: To process chargebacks, scam recovery claims, refunds, and loan applications. This includes verifying identity, resolving disputes, and ensuring transactions are accurate.
  • Communication: To send service-related information, updates, and notifications about our fees and services, including chargeback fees, refund processes, scam recovery fees, and loans.
  • Legal Compliance: To comply with regulatory requirements and laws, including anti-money laundering (AML) and Know Your Customer (KYC) protocols.
  • Customer Support: To respond to inquiries, assist with claims, and resolve issues or disputes related to our services.
  • Marketing: We may inform you about promotions or new services that we believe could be of interest to you. You may opt out of such communications at any time by contacting us or unsubscribing from the email.

3. Chargeback, Refund, and Scam Recovery Fees

Please note that RefundPro Funds may charge fees for the following services:

  • Chargeback Services: Fees may apply for chargeback recovery, depending on the complexity and scope of the dispute.
  • Scam Recovery: Fees for scam recovery may vary based on the nature and difficulty of the recovery process.
  • Refund Services: Fees may be applicable based on the size and type of refund claim.

These fees will be clearly communicated to you before any charges are incurred or after. By using our services, you acknowledge that you may be subject to these fees. We may inform you via email or other means regarding the structure of our fees and any changes to them.

4. How We Protect Your Information

RefundPro Funds takes the security of your personal and financial data seriously. We implement a range of technical, physical, and administrative measures to protect your information, including:

  • Data Encryption: All sensitive data is encrypted during transmission and storage.
  • Access Control: We limit access to your personal data to authorized personnel only.
  • Regular Audits: We conduct regular security audits to ensure our systems remain secure.

While we take all reasonable measures to protect your data, no method of transmission over the internet is 100% secure. By using our services, you acknowledge that there are inherent risks in the transmission of data.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with third parties under the following circumstances:

  • Service Providers: We may share your information with trusted partners and third-party service providers who assist us in delivering our services (e.g., payment processors, legal advisors, etc.).
  • Legal Requirements: We may disclose your information if required by law, legal processes, or to protect the rights, property, or safety of RefundPro Funds, its users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified of any such changes in accordance with this Privacy Policy.

6. Your Rights and Choices

You have certain rights concerning your personal information, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we correct any inaccuracies in your personal information.
  • Deletion: You may request the deletion of your personal information, subject to legal and regulatory requirements.
  • Opt-Out: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at contact@refundprofunds.com.

7. Cookies and Tracking Technologies

RefundProFunds uses cookies and similar tracking technologies to enhance your user experience. These technologies may collect data about your browsing activities, preferences, and interactions with our website. You can adjust your browser settings to manage or disable cookies, though doing so may affect your experience with our services.

8. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information as quickly as possible.

9. Changes to This Privacy Policy

RefundProFunds reserves the right to update or modify this Privacy Policy at any time. We will notify you of significant changes by posting the updated policy on our website or sending you an email. By continuing to use our services after any changes to this Privacy Policy, you accept and agree to the revised terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at contact@refundprofunds.com


Thank you for trusting RefundProFunds. We are committed to providing you with secure and reliable services while protecting your personal information.